Appreciation
We welcome your reviews on the support we provide. They will help us to
identify what we do well and what we could do better. If you have any comments
on the service you have received, please feel free to write in the Compliments
register.
VFS would, of course, be keen to hear from you if you have received outstanding
service from a particular member of our team and would be delighted to receive
your recommendations
Feedback
VFS aims to provide an efficient service to our customers. If you have
complaints, feedback or suggestions; we would like to know about it as soon as
possible. We shall acknowledge promptly and ensure a comprehensive and timely
redress of your voice to the best of our ability.
Every Australian Visa Application Centre operated by VFS Global maintains a
Complaint Register for the benefit of applicants. The Supervisor of the Centre
shall provide access to the register on demand.
For any correspondence and query kindly email us on
info.ausdxb@vfshelpline.com
alternatively, you can email your Feedback / Complaints to
Please note that we are
unable to accept emails with a total file size
larger than 3MB. Under current arrangements, no notification will
be generated for emails exceeding 3MB which are not successfully received. If
you need to send large emails, please consider sending these as several,
smaller documents, and another email informing the relevant area that the
emails have been sent
In all cases, please provide the following details
 |
Your Name |
|
Address and Contact Details |
|
Nature Of Complaint |
If you are a VISA applicant then please mention the following details also
|
Your Date Of Birth |
|
Type Of Application |
|
Application reference Number (If any) |
We will take your complaints / suggestions and feedback seriously and revert to
you within 2 working days. If we are unable to give you a complete reply within
the stipulated timeframe then we will keep you posted on the tentative date,
time of revert and status of progress.
In the unlikely event that you are not satisfied with our response, you can
escalate your complaint to the Australian Consulate General. The Complaint must
be addressed to:
The Australian Consulate General – Dubai
P.O.Box – 124400
Dubai
Alternatively, you can email your complaint to
immigration.dubai@dfat.gov.au
Please note that we are
unable to accept emails with a total file size
larger than 5MB. Under current arrangements, no notification will
be generated for emails exceeding 5MB which are not successfully received. If
you need to send large emails, please consider sending these as several,
smaller documents, and another email informing the relevant area that the
emails have been sent."
