Customer Services and Feedback

There is a Customer Service team at each Application Centre which handles all the VISA procedure queries, Application status and passport tracking. If you have queries or status tracking enquiry, you should mark it to the attention of the Customer Service Team.

Customer Service - Australian VISA Application center
Call center Telephone Number: +97143551958
Email: info.ausdxb@vfshelpline.com 


Australian VISA Application center aims to provide an efficient service to our Applicants. If you have complaints, feedback or suggestions; we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your voice to the best of our ability. We will take your complaints/ suggestions and feedback seriously and will revert to you within 2 working days. If we cannot give you a complete reply within the stipulated timeframe then we will keep you posted on the tentative date and time of revert and the status of progress.

Duty Manager - Dubai
Email: feedback.AUDXB@vfshelpline.com

Duty Manager - Kuwait City
Email: feedback.AUKUW@vfshelpline.com

Duty Manager - Dammam
Email: feedback.AUDMM@vfshelpline.com

Duty Manager - Doha
Email: feedback.AUDOH@vfshelpline.com

Duty Manager - Oman
Email: feedback.AUMCT@vfshelpline.com

Duty Manager - Jeddah
Email:  feedback.AUJDH@vfshelpline.com

Duty Manager - Riyadh
Email: feedback.AURYD@vfshelpline.com

Duty Manager - Manama
Email: feedback.AUMAN@vfshelpline.com

Duty Manager - Abu Dhabi
Email: feedback.AUAUH@vfshelpline.com